A Complete ITIL® 4 Foundation Guide to Passing the Certification Exam the FIRST Time

Pass the ITIL® 4 Foundation Certification Exam the FIRST Time using this easy-to-understand book. Author Shirley Hinton of TeachPath Training Group is a popular instructor and conference speaker, successfully teaching certification prep classes (PMP, ITIL, Agile, Scrum, PgMP, CAPM, etc.) with at least a 98% first-time passing rate for almost two decades. She creates fun and memorable techniques for maximizing long-term retention in minimum time. In this book, she uses cartoon drawings and other techniques to help you visualize the concepts so that they stick in your brain in a logical way. This book contains all the information you need to pass the ITIL version 4 Foundation Certification exam. After reading this book, you will see why attendees worldwide send their friends and colleagues to the popular "Shirley Classes." Her students often become her lifelong friends. For the first time ever, she is now offering this book to the general public, packed with clear explanations and memory tricks. You will not only pass the exam with flying colors, you will also remember the information in a way that will make you excel at work. Read more